Faq


Frequently Asked Questions

How are my payments handled?
All transactions are processed by PayPal, so your credit card information is safe and never stored. You can eighter log in to your PayPal account (if you have one) or enter your credit card info. There’s no need to create a Pay Pal account if you do not want one.

What are the shipping costs?
Please see the table below for the details of shipping costs

Destination
Shipping cost
Minimun order for free delivery
Delivery
Italy* € 6,50
+ taxes where requested
€ 105,00
+ taxes where requested
1/2 days
Canada, Usa, Eastern Europe*
€ 19,00
+ taxes where requested
€ 190,00
+ taxes where requested
2/3 days
Western Europe*
€ 11,00
+ taxes where requested
€ 109,00
+ taxes where requested
1/2 days
Rest of Europe*
€ 17,00
€ 180,00
1/2 days
World*
€ 25,00
€ 250,00
2/3 days
Rest of the world*
€ 40,00
€ 350,00
3/4 days

The prices reported above are indicative, the exact amount will be calculated during checkout.

*Verify the shipment expenses according to your delivery address >


What shipping company do you use?
We use DHL or FEDEX PRIORITY. After the shipment, in case of changing the address,any additional costs will be at the customer’s expenses. So please make sure to provide the correct address as well as a telephone number.

Where do you ship from? Do I have to pay customs and additional taxes?
We ship from Milan, Italy. Prices do not include taxes; the tax amount will be added at check out on shipments to the EU countries.
For all shipments to countries outside the EU, customs taxes and/or additional charges could be due, depending on the total value of your order (you can refer to your local customs office for further information).

NB: It ‘s your responsibility to pay duties and taxes extra where required.

I have a right of withdrawal?
The consumer has the right to withdraw from the contract within 14 days after delivery of the goods.
Withdrawal should be communicated by fax or e-mail:
Fax: +39 02 89456391
E-mail: info@ilbussetto.it

The goods should be returned to the shipping address (Via Edolo, 40 – 20125 Milan - Italy) within 2 (two) weeks from the date of delivery of the goods.

We guarantee a refund or a replacement within 5 days of the receipt of the good.
The return cost are at the customers' expenses. Please note that the shipping expenses are not refunded.
If you have benefited of a free shipping because you have reached the minimum order amount, please note that when you return the item for refund we will charge you the shipping expenses relative to your original order.

Christmas Returns
To help you with your Christmas shopping, items bought from 15th November can be returned up until the 15th January. This gives gift recipients plenty of time to return unwanted presents, so you can shop early without worrying.


Seems like you've already subscribed to our mailing list, we'll keep you updated!

What is Il Bussetto Club? If you want to know more, just click here