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Why is the bag not available for immediate dispatch? 

My City Bag is a fully customised item, since it is possible to choose from a big range of colours and purchase the bag in the shade that you love the most.

Since our items are handmade and hand painted, every piece is unique. In addition, the bag features a serial number embossed on the back side of the item, which ensures that your bag is truly exclusive.

It is possible to further personalise your bag by adding your initials on it (max. 2 letters), under the serial number.

To proceed with the pre-order of the bag, please choose the colour and, just in case you’d like to add your initials, the letters to be embossed on the bag.

Your bag will be shipped in around 90 days from the pre-payment.

The pre-payment of the total value of the bag is requested to complete the pre-order. The total amount to be paid will be calculated at checkout.

You will benefit of free shipping worldwide. Please be advised that customs taxes and/or additional charges could be due and they are at customer’s charge. Please refer to your local customs office for further details.

Since it is a customized item, please note that we can accept returns only in case of manufacturing defects. Potential manufacturing defects must be communicated within 2 days from the receipt of the order by sending an email to, in order to arrange the return within 14 days after the delivery of the goods.